Refund & Cancellation Policy
Clear, transparent cancellation terms, digital software delivery policies, and consumer rights.
Last updated: July 21, 2026
Table of Contents
- ―1. Subscription Cancellation (Step-by-Step)
- ―2. 7-Day Satisfaction Guarantee & Refund Policy
- ―3. Technical Assistance & Extension Troubleshooting
- ―4. Consumer Mandatory Statutory Rights
- ―5. EU / EEA / UK Statutory Right of Withdrawal
- ―6. Payment & Subscription Platform (Hotmart)
- ―7. Contact Channel & Technical Support
//1. Subscription Cancellation (Step-by-Step)
At Yheye, we believe users should retain absolute control over their digital subscriptions. There are no mandatory lock-in contracts, cancellation fees, or artificial barriers.
How to cancel your subscription in 1 click:
- Hotmart Buyer Portal: Visit consumer.hotmart.com with the email address used at checkout (or click the direct management link in your emailed purchase receipt from Hotmart).
- Manage Subscription: Locate your active Yheye subscription and click "Cancel Subscription".
- Helpdesk Assistance: Alternatively, you can email support.yheye@gmail.com with your account email, and our team will process the cancellation within 24 to 48 business hours.
Cancellation effect: Once canceled, automatic renewals are halted immediately and no further charges will occur. You retain complete access to all paid features until the expiration of your current prepaid billing cycle.
//2. 7-Day Satisfaction Guarantee & Refund Policy
🛡️ 7-Day Unconditional Satisfaction Guarantee (Hotmart)
In accordance with the official terms and consumer regulations of the Hotmart platform, all initial purchases of Yheye subscriptions include an unconditional 7-calendar-day satisfaction guarantee starting from the transaction date.
If within the first 7 days you find that the software does not suit your research workflow, you may request a 100% full refund directly through Hotmart's automated buyer portal at consumer.hotmart.com or by emailing our support desk at support.yheye@gmail.com.
Policy following the initial 7-day guarantee window:
Once the 7-day unconditional guarantee window expires, and due to the immediate, continuous provisioning of YouTube analytical server quotas and velocity ratios, the following rules apply:
- Recurring renewals: Subsequent renewal charges are non-refundable once processed, as users retain complete self-serve control to cancel at any time prior to their renewal date via consumer.hotmart.com.
- Voluntary disuse or change of mind: Failure to use the extension or a change of mind after the 7-day guarantee has lapsed does not qualify for refund issuance.
- Insurmountable technical defect: If outside the guarantee period a major technical defect solely attributable to the software prevents core functionality and cannot be resolved by support, fair compensation or prorated resolution will be evaluated.
//3. Technical Assistance & Extension Troubleshooting
If you encounter technical anomalies with the browser extension (such as authentication syncing errors, display glitches, or issues stemming from YouTube DOM layout updates), our engineering team is committed to resolving them promptly:
Technical issue escalation protocol:
- Contact support.yheye@gmail.com specifying your browser version (Chrome or Edge) and a brief description of the glitch.
- Our team reviews and reproduces reported issues within 24 to 48 business hours.
- If an unresolved technical incompatibility completely obstructs the intended software usage and cannot be remedied in a reasonable timeframe, we will issue a full or prorated refund for the affected period.
//4. Consumer Mandatory Statutory Rights
Yheye's refund and cancellation policies apply strictly without prejudice to mandatory consumer statutory rights granted by the consumer protection laws applicable in your home jurisdiction.
Nothing in these terms seeks to exclude, limit, or diminish any non-waivable statutory warranties, conformity guarantees, or legal remedies afforded to consumers under applicable mandatory legal frameworks.
//5. EU / EEA / UK Statutory Right of Withdrawal
If you reside in the European Union (EU), the European Economic Area (EEA), or the United Kingdom (UK) and acquire our services as a consumer (an individual acting outside trade or professional business), statutory consumer regulations generally grant a 14-day right of withdrawal from distance contracts.
Statutory regime regarding immediate digital content & services:
- Express prior consent: When subscribing to a paid tier and activating your account to access analytical quotas immediately, you expressly request and consent to the immediate performance and delivery of digital services during the statutory withdrawal window.
- Loss of statutory withdrawal right: Under applicable statutory provisions (such as Article 16(m) of EU Directive 2011/83/EU and UK Consumer Contracts Regulations), consumers acknowledge that their statutory right of withdrawal ceases once digital content performance or immediate service execution has begun with their express prior consent and informed acknowledgment.
- Pre-purchase testing: To ensure informed purchasing decisions, Yheye offers a persistent Starter (Bronze) Free Tier ($0) requiring no payment method so users can verify full extension compatibility prior to subscribing.
//6. Payment & Subscription Platform (Hotmart)
All financial transactions, recurring billing, and digital invoices for Yheye are handled securely by Hotmart (operated depending on jurisdiction by Launch Pad Tecnologia, Hotmart B.V., or Hotmart Inc.) operating as our authorized payment processor and digital subscription platform.
Consequently:
- Purchases are governed by Hotmart's Terms of Purchase and General Policies.
- Your bank statement descriptor will read HOTMART or HTM* YHEYE.
- Hotmart is responsible for issuing tax-compliant receipts and commercial invoices, as well as calculating and remitting applicable sales tax/VAT worldwide.
- You have 24/7 self-service access to manage your subscription, download tax invoices, or cancel auto-renewal anytime via the Hotmart Buyer Portal (consumer.hotmart.com ).
- Approved exceptional refunds are credited back to the original payment method processed by Hotmart. Depending on your financial institution, funds typically appear within 5 to 10 business days.
//7. Contact Channel & Technical Support
To request a cancellation, submit a refund inquiry, or report a technical compatibility issue, our centralized support desk is ready to help:
Average response time: within 24 to 48 business hours.